How can I request a new Prepaid Card?
Existing NBO customers can simply log into their NBO Mobile banking app and request for a new card.
Non NBO customers will have to visit the nearest branch to open an account and request for a Badeel Prepaid card.
How can I activate my Badeel card?
Log in to the NBO Mobile banking app and select service request from the main menu.
How can I reload my Badeel card?
Log in to the NBO mobile banking app and select the card you wish to reload then transfer the amount from your saving or current account.
Can I change the PIN on my Prepaid Card?
Yes, you can change the PIN on your Card anytime you wish at an NBO ATM
What should I do if my card is lost, stolen, misused, or my PIN has been compromised?
If you happen to misplace your card or facing any other problems with it, contact our 24-hour Call Center immediately. We will help find you the best possible course of action, explain how you can replace your card and we’ll also help you obtain emergency cash if you need it. You can call us on 24770000 (within OMAN) or +968 2447 0000 (if overseas).
What if my Card is declined in a shop?
Your card will only be rejected if MasterCard® or prepaid cards are not accepted at that location, you’re shopping in a restricted country or if you’ve run out of balance on your card. Also, some establishments like restaurants and car hire companies, may need you to have a balance that is greater than the purchase amount before they authorize your payment.
Will NBO charge me a fee for ATM withdrawals or point of sale transactions?
You will only be charged ATM usage fees as per the fees and charges schedule and nothing over and above it.
What do I do when asked if I want to pay for my transaction in Omani Rials or local currency?
When you’re traveling, we recommend that you stick to paying in the prevailing local currency rather than Rials so that you can avoid facing any additional foreign exchange transaction fees.
For example, in Paris choose Euros, in India choose Indian Rupees – this will ensure you are not charged an additional foreign exchange transaction fee by the merchant or ATM operator.
What do I do if I find an incorrect transaction on my Card?
If you have more questions about your Prepaid Card balances or you notice any unauthorized transactions, please notify our 24-hour Call Centre on 24770000 (within Oman) or +968 2447 0000 (if overseas).
