At NBO, we value our customers and believe that their rights are our responsibility to protect. Our Senior Management and Board of Directors are committed to maintaining high standards and being at the forefront of change in the economic sector. As part of our commitment to consumer protection, we have implemented the consumer protection regulation to unlock opportunities for our customers to benefit from our services on our journey together.
If you have any concerns, please contact our Customer Experience Division. Our Service Recovery Team is the first point of contact for any customer complaints, and they can be reached at
cx@nbo.om. For escalations, please contact
Mr. Said Hamed AL Marhoobi, Head of Customer Experience.
You can contact us via telephone at +968 2477 8274 from 7:30 am to 3:00 pm or through our 24-hour call center at 24 770000.
To reinforce our commitment to consumer protection, we have designed a board-approved Charter for Consumers Rights and Responsibilities. We encourage our customers to familiarize themselves with this document to understand their rights and responsibilities when using our services.
