At National Bank of Oman, we appreciate the trust you place in us as your financial services partner. To preserve that trust, The Bank wants to make sure you understand what personal information we collect about you and how The Bank uses it. You have the ability to opt out of any marketing communication lists or to specify your preferred channel of communication for any notifications The Bank may send regarding latest offers and promotions.

To give you access to the broad range of financial products and services provided by National Bank of Oman, your information is managed and maintained using technology. The Bank understands the sensitive nature of your personal information as well as the need to safeguard it. In the interest of safety and transparency, The Bank has put together a Privacy Policy that explains what types of information The Bank collects and the circumstances under which The Bank might share it.

Collecting Customer Information

National Bank of Oman collects only information about you that is relevant and is needed to establish and maintain your account and related services as the law allows or requires. For this purpose, The Bank may collect personal and financial information about you that is "non-public." Non-public personal information is information about you that The Bank obtains in order to provide a financial product or service to you. The information The Bank collects depends on the National Bank of Oman accounts and services you request and use. The Bank collects information about you from the following sources:

Application Information

The Bank stores the personal information you provide in any application you submit for any National Bank of Oman product or service. This includes but is not limited to information such as name, postal and e-mail addresses, phone numbers, employment and financial status, and credit history.

Your Transactions

Every time you make a transaction on one of your accounts, including ATM or card transactions, loan advances, transactions through Internet Banking, over the phone or at a branch, The Bank retains the information. The transaction information includes your account number, date, amount, location of the transaction and any other pertinent information.

Online

The Bank obtains information online when you visit our website www.nbo.co.om. This includes retaining information you provide to The Bank on any online application, Internet banking transaction or
information you send via e-mail.

Sharing Information with Third-Party Service Providers

In order for us to conduct our operations, including servicing your account or processing your transactions, we may need to share information with our service providers from time to time. This includes data processing companies, cheque / ATM / other payment processing companies, payment networks, loan service providers, insurance companies, collection agencies, credit reporting agencies and financial service providers with whom we have joint marketing agreements. These service providers act on our behalf and have agreed in writing to keep the customer information we provide to them confidential.

Sharing Information as Legally Required or Permitted

We may share your customer information in response to a lawful request issued by -

1. a court
2. a regulatory authority
3. or as permitted by law

The Bank may also share your information in response to a request made by a merchant or business necessary to effect, administer or enforce a transaction that you had requested or authorized in connection with the servicing or processing of a financial product or service, or to maintain or service your account with us.

The Bank maintain strict policies and security controls to ensure that all the customer information stored in our servers is protected. The Bank’s employees and contractors are only permitted access to customer information that they may need to perform their jobs and to provide services to you. All employees and contractors are required to respect customer privacy. No one except The Bank’s employees and contractors have access to the Bank’s computer system and records storage. The Bank has established internal security controls, including physical, electronic and procedural safeguards to protect the information you provide and the information The Bank collects about you. The Bank will continue to review internal security controls to ensure that your customer information is always safeguarded.

Information Integrity Measures

National Bank of Oman works hard to ensure that the customer information maintained is complete and accurate. The Bank has procedures and processes for updating customer information as well as removing old, outdated information. To protect the integrity of customer information, The Bank has measures in place, such as maintaining back-up copies of account data in the event of power outages or other business interruptions. The Bank uses computer virus detection and eradication software and employs other technical means (known as "firewalls") to protect against unauthorized computer entry into systems containing customer information.

Online Privacy Protection

From The Bank’s website (www.nbo.om), you may apply for accounts and services, and you may communicate with us via e-mail. To protect the information you provide to The Bank online, The Bank uses multiple levels of security. When you log onto The Bank’s website, you will only be able to successfully access it if your computer has an up-to-date browser (i.e., Internet Explorer, FireFox, Mozilla, Netscape, etc) that operates at a high level of data encryption (128 bit). This ensures that there is an adequate level of security for online activity. Please note that if you are required to supply information other than your name, address, e-mail address and phone number, you will be required to do so using The Bank’s secure, encrypted email facility, which is available on The Bank’s website. The Bank’s firewalls protect National Bank of Oman’s systems, only permitting access to authorized users. The Bank’s servers’ security standards and policies are certified by Thawte, one of the world’s most prominent technology security rganizations (click here for more details). Only registered users will have access to National Bank of Oman Internet Banking by using their password. Additional security measures are in place to effect funds transfer requests through Internet Banking.

Provides the option to grant permission to access the contact list to use under the Scan and Pay feature​

Cookies

National Bank of Oman values your browsing experience and aims to provide utmost convenience while safeguarding your privacy. As part of this commitment, we utilize cookies to enhance the personalized experience of our Internet Banking customers. These cookies, generated upon signing in to our Internet Banking portal, are designed to customize your journey and ensure a pleasant and convenient access. Rest assured, the cookie expires promptly upon logging out or at a pre-defined time, and we strictly refrain from storing any sensitive customer information within it. 

Keeping Up-To-Date With Our Privacy Policy

In order to keep you up-to-date with our Privacy Policy, The Bank will send you our Privacy Policy annually (by post or email), as long as you maintain an ongoing relationship with The Bank. The Bank reserves the right to amend the Privacy Policy at any time, and will inform you of changes as required by law. 

Privacy Policy Inquiries

If you have any questions or concerns about our privacy practices, please write to us at ask@nbo.co.om or visit us at National Bank of Oman in Aludhaybah North,Muscat, Sultanate of Oman.

Making Sure Information is Accurate

Keeping your account information accurate and up-to-date is very important. If you ever find that your account information is incomplete, inaccurate or not current, please sign onto National Bank of Oman Internet Banking to update your information. Alternatively, contact our Customer Care Center at 24770000.

Marketing preference – your choice

At National Bank of Oman, we respect your choices; The Bank asks that you select your preferred channel of communication for marketing updates that might be sent to you on a periodic basis. Your choices include the following:

Receive marketing communications through any channel (Snail mail, Email, SMS, Tele-calling)
Receive marketing communications through SMS and email only
Receive marketing communications through SMS only
Receive marketing communications through email only
Communicate only through Relationship Manager (Applicable to Sadara customers only)
Opt out of all marketing communications*

*Customers may still receive marketing information with account statements posted to them. The opt-out does not affect this.

If you have opted for marketing via SMS banking, as part of our Customer Contact Rule The Bank shall restrict the time for dispatch of messages from 8am to 7pm.